Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
3-5 Business days
10-15 Business days
Australia, New Zealand
10-15 Business days
Central & South America
12-25 Business days
12-15 Business days
15-30 Business days
- Tracking number and insurance for every order.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 - 3 business days of processing and production time for your order to ship out.
SurviGear partners with global merchants and artisans in order to provide you the best prices.
This means that your order can be shipped from warehouses in USA, Europe and Asia.
Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).
HOW SAFE IS MY PERSONAL INFORMATION?